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      FAQs generelt

      Find here answers to your general service questions

      At Menerga, we live and breathe service, which is why we do our best every day to develop and improve. We know that time is of the essence in today's world, so we have developed this catalogue of questions to give you the opportunity to solve problems in the blink of an eye.

      What are the general terms & conditions?

      Click on the here for Menerga´s terms & conditions.

      How to get in contact with us?

      You can contact us via the form or the below link where you can search on a world map for the nearest subsidiary.

      Please describe your request and include if available the serialno. of your unit.

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      By submitting this form, I understand that I am providing express consent for Sytemair to contact me about this request or similar topics. I know that I can opt-out from future communication at any time.

      What are the return conditions for spare parts?

      All returns must be approved by Menerga

      The goods can only be returned if they are as good as new and in their original packaging. After receipt and detailed inspection of the returned goods, you will receive a credit note if the goods are in perfect, saleable condition. If the goods are not in a saleable condition, we reserve the right to subsequently refuse the return. As costs are incurred for the return and re-storage, Menerga will retain 20 % of the value of the credit note, but at least € 150.00. The customer shall bear the costs of the return delivery.  

      The following are excluded from return:  

      • Goods whose invoice date is older than 3 months 

      • Opened packaging units 

      • Safety-related items, e.g. fire and smoke protection items with corresponding accessories, fire/smoke dampers  

      • Customised articles  

      • All items with an item no. beginning with A..., B... or C... 

      • Filters, air outlets, volume flow controllers and weather protection grilles 

      Photograph of a Systemair employee in service support

      How is the claim procedure at Menerga?

      At Menerga we have a clear defined claim procedure. To support you as efficient as possible please send your claim request on your preferred way and include pictures of your product and typeplate, a short description of the claim and the serial number of your product.

      Let´s be together the change!

      Menerga Service

      Please reach out to us with any questions, concerns or feedback you may have. We will be happy to advise you on our Service Solutions.

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